Shipping Methods

Free Shipping

Enjoy free standard shipping on all orders over $50! This offer applies to domestic orders only. International orders are subject to shipping fees calculated at checkout.

Processing Time

Orders are typically processed within 1-2 business days. Processing time may be longer during:

• Holiday seasons and promotional events
• Weekends and public holidays
• High-volume sales periods

You'll receive an email confirmation when your order is placed and another when it ships with tracking information.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your order by:

1. Logging into your account and viewing "My Orders"
2. Clicking the tracking link in your shipping confirmation email
3. Visiting the carrier's website with your tracking number

Delivery Areas

Domestic Shipping

We ship to all 50 states in the United States. Some remote areas may require additional delivery time.

International Shipping

We currently ship to over 100 countries worldwide. International shipping rates and delivery times vary by destination. Customs fees and import duties are the responsibility of the customer.

Note: We do not ship to P.O. boxes for express or next-day delivery services.

Shipping Restrictions

Due to shipping regulations, we cannot ship to:

• Military APO/FPO addresses (contact us for alternatives)
• Countries under trade restrictions
• Certain remote or restricted areas

Delivery Issues

Lost or Stolen Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your building management. If you still can't locate it, contact us within 48 hours and we'll investigate.

Damaged Packages

If your package arrives damaged, please take photos of the packaging and items before opening. Contact us immediately at info@example.com with the photos and your order number.

Incorrect Address

Please ensure your shipping address is correct before completing your order. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Address changes may be possible if the order hasn't shipped yet.

International Customs & Duties

International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs. Please check with your local customs office for more information.

Holiday Shipping

During peak holiday seasons, we recommend ordering early to ensure delivery by your desired date. Holiday shipping deadlines will be posted on our website and social media channels.